In order to reduce support activities within internal IT, the approach for support seekers has been rethought and is now based on the motto “Helping people to help themselves”. The first step was to set up a structured help page from Westernacher Solutions, which initially provides an overview of the status of the IT systems and answers the first frequently asked questions. However, the site also offers a help form which forwards support requests directly to the responsible persons. The next development step for the website is the integration of an intelligent FAQ search and a support chatbot.

To the EKHN-HILFE page